Virtual Claims

Dear users, the Book of Claims is solely to the user's dissatisfaction or dissatisfaction with a service provided by ALUDI TRAVEL. The fields presented are mandatory in order to make your claim.

Customer or Proxy Data

*I declare to be the owner of the service and accept the content of this form by declaring under affidavit the veracity of the facts described. *The formulation of the Claim does not prevent the application to go to other dispute resolution routes nor is it a prerequisite to file a complaint with INDECOPI *The supplier must respond to the claim within a period of no more than thirty (30) calendar days, and may extend the period by up to thirty (30) more days, after communication to the consumer.

*We inform you that, for the purpose of properly processing your complaint or complaint, your data will be collected in our customer data bank, corresponding to the company of our group that operated your flight or provided you with the complaint or complaint service. Your personal data will be treated confidentially and under security measures, and will be stored for as long as necessary to assist you.